How to Contact Us

Hartford Parts Ordering Process

Important Notes for Parts Orders (For Customers in Taiwan Only!)

⚠️ First-time customers purchasing Hartford parts must register as a member on our official website.

After completing the registration and submitting your application, your membership information will be reviewed by Hartford staff.

If you need to order parts urgently, please call +886-4-2359-9218 ext. 208. We will assist you in expediting the membership review process.

⚠️ Please DO NOT make any payment immediately after submitting your parts order.

After your order has been submitted, our staff will first check the availability of the requested parts and review the order details. Once the parts availability has been confirmed, a staff member will contact you with the payment instructions.

Please wait until you receive our payment instructions before making any payment.

This parts ordering website is intended for customers in Taiwan only. Customers outside Taiwan should NOT place orders through this website. If you are located outside Taiwan and would like to purchase Hartford parts, please contact us at sales@hartford-motors.com.tw.

Thank you for your cooperation and patience.

How is the Shipping Cost Calculated?

Shipping costs vary depending on the destination port, cargo volume/quantity, and the shipping method (by sea or by air).

To receive a prompt shipping estimate, please provide the following details:

  1. Destination port/address

  2. Quantity of vehicles or parts you wish to order

  3. Preferred shipping method (by sea or by air)

We will contact our logistics provider for a quotation and get back to you as soon as possible.

Is There a Minimum Order Quantity (MOQ)?

There is no minimum order quantity required, and we welcome flexible inquiries based on your needs.

What is the Lead Time?

The typical lead time for our standard models is approximately 45 to 60 days. However, the exact delivery schedule is subject to order volume and production planning.

What Payment Methods are Accepted?

We accept Telegraphic Transfer (T/T), Letter of Credit (L/C), and PayPal.

How Can I Apply to Become a Distributor?

Please send your company profile to our email at sales@hartford-motors.com.tw. Our team will review your information and get back to you as soon as possible.

Can the Products be Customized?

Yes, we offer customization options such as color schemes, branding (OEM/ODM), and accessory configurations. However, a minimum order quantity may be required for customized orders. Please contact us to discuss your specific needs.

How Can I Request After-Sales Service if There's an Issue?

Please provide photos, a description of the issue, and the VIN or engine number. Our technical team will evaluate the case and assist with a solution or provide replacement parts as needed. 

Do you Offer Spare Parts Support?

Yes, we provide spare parts for maintenance and repair and accept standalone parts orders.
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