How to Contact Us

How is the Shipping Cost Calculated?

Shipping costs vary depending on the destination port, cargo volume/quantity, and the shipping method (by sea or by air).

To receive a prompt shipping estimate, please provide the following details:

  1. Destination port/address

  2. Quantity of vehicles or parts you wish to order

  3. Preferred shipping method (by sea or by air)

We will contact our logistics provider for a quotation and get back to you as soon as possible.

Is There a Minimum Order Quantity (MOQ)?

There is no minimum order quantity required, and we welcome flexible inquiries based on your needs.

How Can I Apply to Become a Distributor?

Please send your company profile to our email at sales@hartford-motors.com.tw. Our team will review your information and get back to you as soon as possible.

Can the Products be Customized?

Yes, we offer customization options such as color schemes, branding (OEM/ODM), and accessory configurations. However, a minimum order quantity may be required for customized orders. Please contact us to discuss your specific needs.

How Can I Request After-Sales Service if There's an Issue?

Please provide photos, a description of the issue, and the VIN or engine number. Our technical team will evaluate the case and assist with a solution or provide replacement parts as needed. 

Do you Offer Spare Parts Support?

Yes, we provide spare parts for maintenance and repair and accept standalone parts orders.
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